Terms And Conditions

Enrolment Terms & Conditions – Including Cancellation and Refunds

By paying fees to the Alliance Francaise de la Sunshine Coast, you confirm that you have read, understood and that you accept the Terms and Conditions below for  Classroom Courses and for Skype/ZOOM Lessons.

1. Classroom Courses

• Membership is compulsory for all students of the Alliance Française de la Sunshine Coast.
• Membership Fee is non refundable in case of withdrawal from a course.
• All fees are payable in advance. Access to classes can commence only after payment is confirmed.
• Alliance Française de la Sunshine Coast reserves the right to cancel courses if minimum enrolments are not received.
• An administration fee will be charged for students cancelling their enrolment before the start of Term.
• Once classes have started, no refund will be given.
• If a course is cancelled by Alliance Française de la Sunshine Coast, students will be offered a full credit for a future or alternative course, or a full refund.
• Classes are subject to variation due to enrolment numbers and days may be changed at the discretion of the Alliance Française de la Sunshine Coast.
• To ensure the best quality in teaching, Alliance Française de la Sunshine Coast reserves the right to redirect a student to another class level if the student’s level does not match the rest of the class.
• New students who are not complete beginners need to have their competence levels assessed prior to joining a class. This can be done by telephone between the intending student and the French tutor.
• As detailed below, AFSC also provides individual Skype/Zoom lessons, which may be a better option for some students than the classroom courses.

2. Skype/ZOOM Lessons

A.General

1. All our online French lessons are delivered online through Skype or Zoom with a ‘live’ teacher as 1:1 (private tuition)
2. To take our Skype/Zoom  lessons, you need: a computer, a broadband or a good wireless connection, a microphone, and a webcam. See instructions below:

Using SKYPE to learn French on skype with AFSC:

• Step 1: Check that your computer has a built-in microphone, if not you will have to buy a headset such as a VOIP/SKYPE Hands free Stereo Headset w/ Microphone (for example see image below).
• Step 2: Check that your computer has a built-in webcam, if not you will have to buy a separate webcam such as the Logitech HD Webcam C310
• Step 3: Download the software from Skype.com and create a Skype user name. Skype is free to download (If you need support visit their FAQs page).

Using ZOOM to learn French on skype with AFSC:

• _{Step 1: Check that your computer has a built-in microphone, if not you will have to buy a headset such as a VOIP/SKYPE Hands free Stereo Headset w/ Microphone (for example see image below).}
• _{Step 2: Check that your computer has a built-in webcam, if not you will have to buy a separate webcam such as the Logitech HD Webcam C310}
• _{Step 3: Download the software from ZOOM. Your teacher will send you a personalised invitation to join the lesson.}

3. Our Skype/ZOOM lessons are customized to specific needs of students.

B.Our teachers

1. If your schedule is irregular, you might have to work with 2 or more teachers.

C.Scheduling

1. All lessons must be scheduled in advance, with the day, time and duration of lesson already set.
2. If you have frequent business trips, irregular working hours or simply cannot commit to a fixed schedule, we can accommodate you. In this case we might have to assign 2 teachers on your program.

E.Payment

1. We cannot commence your lessons until we have received a proof of payment from you. Current Membership with AFSC is required. 

F.Payment Methods,

1. Payment must be made via  Bank Transfer upon receipt of invoice.

G.Cancellation/Postponement of class

1. For any cancellation/rescheduling, you must inform your teacher 48 hours in advance by email, sms or phone.
2. If this is done on the same day the class is scheduled, you will be charged 100% for that class.
3. You can only reschedule 10% of the scheduled classes with two-day notification.

H.Lateness & Absence

1. If you don’t show up at the scheduled time, your teacher will send you a sms after 10min and wait on Skype or Zoom for 20 min. If you don’t appear, the teacher will then send you an “Absence without notice” email.
2. If you are late, your teacher will still finish at the scheduled time.

I.Refund Policy

1. Purchased Skype/Zoom lessons that are not used within 6 months from the start date cannot be redeemed.
2. Purchased Skype/Zoom lessons are neither refundable nor transferable.